Preparing to use your
Our telephones are checked, tested and leave us
in perfect condition. If yours is damaged, please
return it to your supplier with proof of purchase, for
TELEPHONE NUMBER LABEL
The telephone incorporates a label underneath the
handset for recording frequently used telephone
numbers. To remove the plastic cover, operate the
release clip with your thumb nail and hinge upward.
The Berkshire 100 telephone can be connected
either to a Direct Exchange Line, or as an extension
to a compatible company exchange (PABX).
This cord will require connection between the
telephone and handset. Take any end of the handset
cord, locate the port marked ‘HANDSET’ on the left
hand side of the Berkshire 100 and simply push to
locate. Connect the other end to the base of the
handset to complete.
The Berkshire 100 arrives with a linecord for
connection to a standard BS6312 BT-socket. The
rear of the telephone has a port marked ‘LINE’, plug
your selected linecord into this port ﬁ rst and the
other end to your telephone line termination point.
RJ45 & RJ11 linecords are available as an option,
ask your supplier for details.
WALL AND DESK MOUNTING KITS
A wall or desk mounting kit is available as an option,
please contact your supplier for further information.
Incoming calls will be announced by the audible
ringer and ﬂ ashing LED. To answer the call, simply
lift the handset.
Pick up the handset and listen for dial tone
Dial the required telephone number
(Note: making external calls from a company
exchange (PABX) requires the number to be preﬁ xed
by an access digit, normally ‘9’)
Features and Facilities
TRANSFER KEY (RECALL)
Berkshire 100 telephones are provided with a
‘TRANSFER’ key, required by modern public and
private exchanges, in order to gain access to
various features such as ‘transferring a call’. For
this, the 2 position selector switch at the rear of the
telephone, must be set to the ‘T’ (Time Break Recall)
or ‘E’ (Earth Leg Recall) position, to suit your system
If you wish to redial the last number you dialled, you
can do so by lifting the handset and pressing the
The microphone in the handset can be turned off
(mute) in order for you to refer to a colleague without
your caller hearing you.
Pressing the ‘MUTE’ button turns off the
microphone and gives visual LED indication within
the ‘MUTE’ button.
Pressing the ‘MUTE’ button again turns the
microphone back on and the LED is turned off.
HANDSET VOLUME KEY
The handset volume on your Berkshire 100 can be
increased by a ﬁ xed level by pressing the ‘VOLUME’
button. This is particularly useful on a poor line, or
if a caller has a quiet voice. To return to normal
volume, press the ‘VOLUME’ button a second time.
Note: The handset volume is NOT set back to the
lower level when the handset is replaced.
RINGER VOLUME AND PITCH
The ringer volume and pitch are selected via the
keypad using the following sequence:
HEARING AID COMPATIBILITY
For hearing aid users, an inductive coupler has
been installed in the handset of the Berkshire 100,
to improve audible efﬁ ciency.
If the telephone appears to be faulty when ﬁ rst
connected, a few simple checks may help to identify
some possible problems, as listed below:
NO DIAL TONE
Check that the telephone plug is fully inserted in
If it is, try connecting the telephone into another
socket, if available. If dial tone is now heard, the
original socket is faulty.
Alternatively, try connecting another telephone
into your socket. If this telephone gives dial tone,
then your new telephone is probably faulty.
ALL OPERATIONS SEEM SATISFACTORY
EXCEPT THE TRANSFER BUTTON
Change the recall selector switch setting (T/E).
If the transfer operation is now satisfactory, the
problem is resolved.
ALL OPERATIONS SEEM SATISFACTORY
EXCEPT THE VOLUME BUTTON
Disconnect the linecord from the telephone socket
for at least 10 minutes.
Re-connect the linecord to the telephone socket.
Ensure that you raise and replace the handset
within 1 minute of re-connecting the line cord to
the telephone socket.
For help with call divert and call pickup please
contact your Telecom Team/Provider as this will
vary depending upon what switchboard you are
Further concerns may also be addressed by
calling our Technical Support Department
on 0845 421 0730 or visiting our website,